:root {
    --ink: #1b2430;
    --muted: #5d6b78;
    --line: #e2d8c8;
    --paper: #f6f1e7;
    --card: #fffdf8;
    --navy: #14324c;
    --navy-deep: #0c2233;
    --amber: #c56a12;
    --amber-soft: #f4e2cc;
    --good: #1d6b45;
    --wait: #8a5a10;
    --closed: #5d6b78;
    --bad: #8d2d2d;
    --shadow: 0 18px 50px rgba(20, 50, 76, 0.08);
    --serif: "Iowan Old Style", Palatino, "Palatino Linotype", Georgia, serif;
    --sans: "Segoe UI", "Helvetica Neue", sans-serif;
}

* { box-sizing: border-box; }
html { scroll-behavior: smooth; }
body {
    margin: 0;
    min-height: 100vh;
    color: var(--ink);
    background:
        radial-gradient(circle at top left, rgba(197, 106, 18, 0.16), transparent 28rem),
        var(--paper);
    font-family: var(--sans);
    font-size: 16px;
    line-height: 1.5;
}
a { color: var(--navy); }
button, input, textarea, select { font: inherit; color: inherit; }
button { cursor: pointer; }

.mast {
    background: var(--navy-deep);
    color: #f7f3ea;
}
.who {
    width: min(1080px, calc(100% - 2rem));
    margin: 0 auto;
    padding: 0.7rem 0 0;
    color: #f7f3ea;
    font-size: 0.95rem;
}
.mast-inner, .wrap { width: min(1080px, calc(100% - 2rem)); margin: 0 auto; }
.mast-inner {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 1rem;
    padding: 1rem 0;
}
.brand {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    color: inherit;
    text-decoration: none;
}
.mark {
    width: 2.6rem;
    height: 2.6rem;
    display: grid;
    place-items: center;
    background: var(--amber);
    color: #1b1208;
    font-weight: 700;
    letter-spacing: -0.04em;
}
.brand strong { display: block; font-family: var(--serif); font-size: 1.25rem; font-weight: 600; white-space: nowrap; }
.brand span { display: block; color: #d7c7b2; font-size: 0.82rem; }
.mast nav {
    display: flex;
    flex-wrap: wrap;
    gap: 0.65rem 1rem;
    align-items: center;
    justify-content: flex-end;
}
.mast nav a,
.mast nav button {
    white-space: nowrap;
    flex: 0 0 auto;
}
.mast nav form { display: inline-flex; margin: 0; }
.pill.low { background: #eceff2; color: var(--closed); }
.pill.normal { background: #e7f0f8; color: var(--navy); }
.pill.high { background: #fde8d0; color: #9a3412; }
.pill.urgent { background: #fdecec; color: var(--bad); }
.mast a, .linkish {
    color: #f7f3ea;
    text-decoration: none;
}
.ghost {
    border: 1px solid rgba(247, 243, 234, 0.35);
    background: transparent;
    color: #f7f3ea;
    border-radius: 4px;
    padding: 0.4rem 0.85rem;
    line-height: 1.2;
    white-space: nowrap;
}

.wrap { padding: 2rem 0 3rem; }
.narrow { width: min(720px, 100%); }
.panel {
    background: var(--card);
    border: 1px solid var(--line);
    box-shadow: var(--shadow);
    padding: 1.4rem;
}
.kicker {
    margin: 0 0 0.4rem;
    color: var(--amber);
    font-size: 0.78rem;
    font-weight: 700;
    letter-spacing: 0.14em;
    text-transform: uppercase;
}
h1, h2 { font-family: var(--serif); font-weight: 600; letter-spacing: -0.02em; }
h1 { margin: 0 0 0.6rem; font-size: clamp(2rem, 4vw, 3.3rem); line-height: 1.05; }
.lede { margin: 0 0 1.4rem; color: var(--muted); font-size: 1.08rem; }
label { display: block; margin: 0.9rem 0 0.3rem; font-weight: 650; }
input, textarea, select {
    width: 100%;
    border: 1px solid #cfc3b2;
    background: #fff;
    border-radius: 2px;
    padding: 0.7rem 0.75rem;
    font-size: 16px;
}
textarea { min-height: 8rem; resize: vertical; }
input:focus, textarea:focus, select:focus {
    outline: 2px solid var(--amber);
    border-color: var(--amber);
}
.row { display: grid; grid-template-columns: 1fr 1fr; gap: 0.8rem; }
.actions { display: flex; flex-wrap: wrap; gap: 0.6rem; align-items: center; margin-top: 1rem; }
button.primary, .primary {
    background: var(--navy);
    color: #fff;
    border: 0;
    padding: 0.75rem 1rem;
    text-decoration: none;
}
button.secondary, .secondary {
    background: transparent;
    border: 1px solid var(--navy);
    color: var(--navy);
    padding: 0.7rem 0.9rem;
    text-decoration: none;
}
.check { display: flex; gap: 0.55rem; align-items: flex-start; margin-top: 0.9rem; font-weight: 500; }
.check input { width: auto; margin-top: 0.25rem; }
.flash { padding: 0.8rem 1rem; margin-bottom: 1rem; border-left: 4px solid var(--good); background: #e7f4ec; }
.flash.bad { border-color: var(--bad); background: #fdecec; }
.help { color: var(--muted); font-size: 0.92rem; }
.ticket-code { font-family: var(--serif); font-size: 2.4rem; margin: 0.2rem 0 0.8rem; }
.filters { display: flex; flex-wrap: wrap; gap: 0.4rem; margin: 0 0 1rem; }
.filters a {
    text-decoration: none;
    border: 1px solid var(--line);
    background: #fff;
    padding: 0.35rem 0.7rem;
    color: var(--ink);
}
.filters a.on { background: var(--navy); color: #fff; border-color: var(--navy); }
.queue { display: grid; gap: 0.7rem; }
.ticket-row {
    display: block;
    background: var(--card);
    border: 1px solid var(--line);
    padding: 0.95rem 1rem;
    text-decoration: none;
    color: inherit;
}
.ticket-row:hover { border-color: var(--navy); }
.ticket-top, .split { display: flex; justify-content: space-between; gap: 1rem; align-items: baseline; }
.ticket-row h2 { margin: 0.25rem 0; font-size: 1.25rem; }
.meta { color: var(--muted); margin: 0; }
.pill {
    display: inline-block;
    padding: 0.1rem 0.45rem;
    font-size: 0.75rem;
    font-weight: 700;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    background: var(--amber-soft);
    color: var(--wait);
}
.pill.open { background: #e5f3ea; color: var(--good); }
.pill.waiting { background: var(--amber-soft); color: var(--wait); }
.pill.closed { background: #eceff2; color: var(--closed); }
.thread { display: grid; gap: 0.7rem; margin: 1rem 0; }
.bubble {
    max-width: 40rem;
    padding: 0.8rem 0.9rem;
    background: #fff;
    border: 1px solid var(--line);
}
.bubble.out { margin-left: auto; background: #eef4f8; }
.bubble.note { border-style: dashed; background: #fbf7ef; }
.bubble header { display: flex; justify-content: space-between; gap: 1rem; color: var(--muted); font-size: 0.82rem; }
.bubble p { margin: 0.4rem 0 0; white-space: pre-wrap; }
.failed { color: var(--bad); font-weight: 700; }
.two { display: grid; grid-template-columns: 1.4fr 0.8fr; gap: 1rem; align-items: start; }
code { font-size: 0.92rem; word-break: break-all; }
.empty { padding: 1.5rem; background: var(--card); border: 1px dashed var(--line); }
.files, .kb-suggest { margin: 1rem 0; }
.files ul, .kb-suggest ul { margin: 0.4rem 0 0; padding-left: 1.1rem; }
.kb-suggest { background: #fff; border: 1px solid var(--line); padding: 0.8rem 1rem; }
.list-edit { display: flex; gap: 0.5rem; align-items: center; margin-top: 0.8rem; }
.list-edit input { flex: 1; width: auto; min-width: 0; }

@media (max-width: 800px) {
    .row, .two { grid-template-columns: 1fr; }
    .ticket-top, .split { display: grid; }
    .bubble.out { margin-left: 0; }
    .mast-inner, .wrap {
        width: auto;
        max-width: 100%;
        margin-left: 0;
        margin-right: 0;
        padding-left: 1rem;
        padding-right: 1rem;
    }
    .mast-inner {
        display: block;
        min-width: 0;
    }
    .mast nav {
        display: grid;
        grid-template-columns: repeat(2, minmax(0, 1fr));
        justify-items: start;
        align-items: center;
        width: 100%;
        max-width: 100%;
        margin-top: 0.8rem;
        gap: 0.55rem 0.75rem;
    }
    .list-edit { flex-wrap: wrap; }
}
.remote-support,
.remote-support:link,
.remote-support:visited,
.remote-support:hover,
.remote-support:focus {
    display: block;
    width: 100%;
    box-sizing: border-box;
    margin: 0;
    padding: 0.9rem 1rem;
    background: #c40000;
    color: #fff;
    text-align: center;
    text-decoration: none;
    font-weight: 800;
    font-size: 1.05rem;
    line-height: 1.35;
    letter-spacing: 0.03em;
}